Privacy Policy

Expleo Motors, Singapore Business Registration No. 53157709X ("Expleo Motors", "we", "our", "us"), makes available to you the information on this website (the "Website") in accordance with the following Terms and Conditions of Use, and any other rules posted on the Website (collectively, the "Terms").

This privacy policy tells you how we collect, store, use and protects your personal information. By using our website and service you have accepted this privacy policy and consented to such collection, storage and use. By using the Website you are agreeing to these Terms. We may modify these Terms from time to time. Please read these Terms and check back often. If you do not agree to these Terms or changes thereto then you must immediately stop using the Website.

Expleo Motors may change this policy from time to time by updating this page. We strongly advise you to check this page from time to time to ensure of any changes.

What we collect

When you use our website you will be revealing personal information about yourself. The moment you have provided us with your personal information, you consent to the collection, storage and use of that information on our servers and we may collect, store and use the following personal information: Your name, phone, fax, email, address other contact information and financial information, such as credit card or bank account numbers. Transaction information based on your use and activity on our website are collected. Delivery, billing and other information you provide use to purchase or deliver your orders. Website discussions, chats, blogs, correspondence you send to us and other correspondence sent through our website. Other information from your use of our website, service, content and advertising, including computer and connection information, statistics on page views, traffic to and from the our website, advertising information, IP address and any other standard web log information; Additional information we may ask you to submit to authenticate yourself or if we believe you are violating or website policy. Information from other companies relating to demographic and navigation data. Other related information from third parties. Any other additional information from or about you in other ways not expressly described here.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your information on our website

Your personal information may be displayed on our website when you log in or place an order (and will be available to the public who access our website), and is connected to all of your activity on our website. If you access our website from a shared computer or a computer in an internet café, your personal information and activity on our website, may also be visible to other individuals who use the computer after you.

Sharing your personal information

To process your orders and payments, we will have to share some of your personal information with other parties and may also share your personal information with: Other parties to provide joint content and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services and communications. Service providers under contract who help with our business operations (for example fraud investigations, deliveries, bill collection, affiliate and rewards programs). Other third parties to whom you explicitly ask us to send your information to (or about whom you are otherwise explicitly notified and consent to when using a specific service). Law enforcement or other governmental bodies, in response to a verified request relating to a criminal investigation or alleged illegal activity. Other business entities, should we plan to merge with or be acquired by that business entity. We may also have to disclose personal information to enforce our policies, respond to claims, or protect our rights interests and property. However, we will not sell or rent your personal information to third parties for their marketing use without your express approval.

Protection and Storage

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. Information that has been made anonymous so that it does not identify a specific will not be considered personal information. We store and process your personal information on our computers and at various customer and operations support centers who we may engage around the world. To protect your personal information against unauthorized access and disclosure we may use physical, electronic and procedural safeguards including passwords, firewalls, data encryption. However, as you may know, third parties may unlawfully intercept or access transmissions or private communications or other users may abuse or misuse your personal information that they collect from our website. And, although we may work very hard to protect your privacy, we cannot promise, and you cannot expect, that your personal information or private communications will always remain private despite our best efforts.

Third Parties

Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of personal information we collect from you. If you disclose your personal information to others on our website or other on other websites throughout the internet, different rules may apply to their use or disclosure of the personal information you disclose to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.

Registration and Information

When you register to use our website or place an order to purchase our goods and services, you must provide us with your address and other personal details. These personal details are required for us to manage and process and track your orders. After registering with us, you will receive a username and password for your account. You must ensure that the username, password and the account are not made available to any third party. And, you are obliged to inform us immediately of any misuse of your username, password or account. We may cancel your account at any time without giving reasons and we will deactivate or delete your account and all data saved. Please also refer to our Privacy Policy for information relating to the collection, storage, use and protection of your personal information by us.

 

Price Goods

The price of our goods and services are subject to transport costs and GST and shall be the price stated on our order form. Where no price is stated on our order form, the price shall be the price listed in our price list or website which shall be current at the date and time of your order. We reserve the right to change the price of the goods and services at any time before delivery of the goods and services to reflect any increase in the cost to us which may be due to factors beyond our control (for example, any foreign exchange fluctuation, currency regulation, alteration of import or other duties, increases in labour, materials or other manufacturing costs, changes in delivery dates, quantities or specifications for the goods or services requested by you or any delay caused by any information or instructions given by you or a failure by you to provide us with any adequate information or instructions).

Delivery

You may choose any of the following delivery options when placing your order with us: delivery of the goods to the address specified in your order; delivery of the goods to one of our listed fitting stations; or delivery of the goods to another fitting station identified by you and agreed by us. The delivery time for an order is usually between 2 to 7 working days. Delivery will always be subject to availability of stock. We will send you an email to inform you of the estimated delivery date of your order. You will also receive an email once your order has been dispatched. Time for delivery or fitting shall not be of the essence unless previously agreed by us in writing. Any dates quoted for delivery and/or fitting of the goods are approximate only and not guaranteed and we shall not be liable for any delay in delivery and/or fitting of the goods howsoever caused. 

Evidence of Delivery

Your order will be deemed to be delivered once we receive our authorised couriers' or fitting stations' official packing/delivery note/invoice which, when and howsoever signed as acknowledgement of receipt of the goods and services, will be proof of delivery by us of the goods and services specified therein.

Failure to take Delivery

If you fail to take delivery of the goods and services or if you fail to give us adequate delivery information and instructions when placing your order with us, we have the right to: store the goods ordered until actual delivery and charge you for the costs of storage and insurance; or sell the goods at a readily obtainable price and charge you for any shortfall below the price under the contract; or return the goods to the supplier and charge you for any costs incurred as a result of the return.

Change my fitting time and location

Fitting time can be changed but location cannot be changed 48 hours before fitment date.

Please call our customer service hotline confirm the changes. If you inform us by email or SMS. Please note that for all changes, they are only confirmed when you get a “confirmation of change” reply by email or SMS. We strongly encourage our customers to call in to make changes.

Payment

You may choose to make payment for the goods and services by credit card, cheque or bank transfer. Where payments are made by credit card, we shall debit your account on the day the goods are dispatched. For payments made by cheque or bank transfer, the goods shall only be dispatched after our banks receives your payment. We shall issue receipts for all payments received by us. Time of payment of the price of the goods and services shall be of the essence. Where the goods and services have been delivered, but have yet to be paid, the price of the goods and services shall become immediately due and payable in full by you. If you fail to make any payment by the relevant due date or if payment is declined or not authorized by your bankers or the issuer of your credit card then, we shall be entitled to: cancel the contract or suspend any further deliveries to you; appropriate any payment made by you to such of the goods or services supplied under any other contract between you and us as we may think fit; and charge you interest on any amount unpaid, until we receive full payment from you.

Please take note that we shall be entitled to recover the price of the goods and services, even though delivery may not have taken place and the property in the goods and services have not yet passed to you. 

Changes of Goods After Payment

You may choose to change your order for the goods but not 48 hours before fitment date.
Please call our customer service hotline to confirm the changes. If you choose to inform us by email or SMS, please note that for all changes, they are only confirmed when you get a “confirmation of change” reply by email or SMS. We strongly encourage our customers to call in to make changes.

Cancellation, Returns & Refund

You may cancel your order immediately after it has been submitted up to one (2) days before the scheduled delivery date or fitment date. All cancellations must be made by telephone, fax or email and must be supported by valid reasons. For the avoidance of doubt, the ability to source or obtain the same goods and/or services specified in your order for a lower price shall not amount to a valid reason entitling you to cancel your order. We also do not accept the return of any goods and services once they have been fitted. Refunds of any monies for goods and services ordered and/or cancelled are entirely within our discretion. In the event that we agree to refund any monies to you, the refund shall be made by us within 7 to 10 working days via the bank account information you have provided to us when registering.  We shall also be entitled to cancel the contract or suspend any further deliveries to you without any liability whatsoever, if you make any voluntary arrangement with your creditors or become bankrupt or become subject to an administration order or go into liquidation, have a receiver, liquidator or administrator appointed over any of your property or assets, cease, or threaten to cease, to carry on business, or if we reasonably believe that any of the abovementioned events is about to occur to you.

Passing of Risk and Property

The risk of damage to or loss of the goods shall pass you: when the goods are delivered to the delivery address specified in your order or such other address which has been approved by us; or when you are notified that the goods have been fitted and are ready for collection at our listed fitting station which will then also be subject to the terms and conditions of the relevant tyre fitting agreement between us and the relevant fitting station. Notwithstanding the above, the title to and the property in the goods shall not pass to you until all sums due by you have been paid in full. Until property in the goods passes to you, you shall keep the goods properly stored and separate from goods of other third parties, protected and insured and identified as property belonging to us. Additionally, until property in the goods passes to you, we shall be entitled at any time to demand that you deliver up the goods to us and, if you fail to do so, to enter any premises occupied by you or any third party where the goods are stored to repossess the goods.  And, you are obliged to allow us to repossess the goods and assist us to do so.

Liability and Waivers

We will not liable for any defect in the goods or services: caused as a result of any inaccuracy in the order or information you have placed with us and shall not be liable for any loss arising from any errors made in the order that you have placed with us; or caused by fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow our instructions or misuse or alteration or repair of the goods without our express written approval. Any claim by you based on any defect in the quality or condition of the goods or services or their failure to correspond with specification shall be notified to us writing within 48 hours from the date of delivery or fitting or where the defect or failure was not apparent by reasonable inspection then, within 24 hours after the date of first discovering the defect or failure. Where delivery has been made, and you do not notify us in writing as specified above, you shall not be entitled to reject the goods and we shall not be liable for the defect or failure. Where a claim is made for any defect in the quality or condition of the goods or services or their failure to meet specification is notified to us in accordance with these Terms and Conditions, we shall be entitled at our sole discretion to either replace the goods (or that part in question) or refund to you the price of the goods (or a proportionate part of the price), but we shall have no further liability to you or any other person. We will not be liable for any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence, or the negligence of our employees or agents or otherwise) which arise out of or in connection with the supply or fitting of the goods or their use or resale by you, and our entire liability under or in connection with the contract shall not exceed the price of the goods, except as expressly provided in these Terms and Conditions. We shall not be liable to you or be in breach of the contract for any delay in performing, or any failure to perform, any of our obligations in relation to the goods or services, if the delay or failure was due to any force majeure or other cause beyond our reasonable control. Whilst we have made every effort to ensure that no error or omission occurs, any typographical, clerical or other error or omission in any sales literature, price list, website text, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part. We reserve the right to change the goods or any relative specifications and designs at any time, without notice, as a result of any changes in the law or at our sole discretion. Save as expressly provided in these Terms and Conditions, all warranties, conditions or other terms implied by law are excluded to the fullest extent permitted by law.

Intellectual Property Rights

The images, graphics, text, pictures, sounds, animations and videos applets and scripts operating, operating in, or which form part of, this website as well as their arrangements on our website owned by Tyres.sg(Expleo Motors) and are subject to the laws of copyright and other related rights. The contents of this website may not be copied, distributed, changed or made available to third parties. Our website may also include pictures, which are subject to the copyright of third parties. Unless otherwise stated all trademarks on our website are also protected. No permission to use our intellectual property or the intellectual property of third parties on our website is granted. You are also prohibited from providing a link to this website or displaying any web pages which form part of this website in any html frame without obtaining our or the relevant third party's express written permission before doing so.

Accuracy of Information

The images, graphics, text, pictures, sounds, animations and videos applets and scripts operating, operating in, or which form part of, this website is provided on an “as is” basis. We make no representations, endorsements or warranties as to their accuracy.  We will not be liable for any action taken (or not taken) in reliance upon the images, graphics, text, pictures, sounds, animations and videos applets and scripts operating, operating in, or which form part of, this website which action shall be taken entirely at your own risk.   We reserve the right to make any changes to the images, graphics, text, pictures, sounds, animations and videos applets and scripts operating, operating in, or which form part of, this website without notice and without liability to you. We reserve the rights to reject any purchases and to make any changes to the prices through our website without notice. External websites to which we provide links are not under our control and we take no responsibility for them and shall not be liable in any way for their content. This website, like any other, is susceptible to cyber-squatting and vandalism.  We do not accept any responsibility for, nor liability in respect of, any information which appears on this website as a result of such actions. The operation of this website depends on the input of information by you.   The service provided by us depends on, and varies according to, the accuracy of such inputted information.  We can therefore accept no responsibility for, nor any liability in respect of, the input of inaccurate information to this website by you and/or any third parties.

Other Internet Portals

We do not guarantee that the other internet portals that offer our service meet your requirements or that they will available at any time without interruption, are timely, or secure and without defects. Your use of the other internet portals offering our service is at your own risk and we do not accept any liability for the same or for the correctness of the information provided by those other internet portals.

The Internet

We do not have control over the Internet or over the means through which you have gained access to this website. We accept no responsibility and shall not be liable for any service interruption or the transmission of viruses or other harmful computer code through this website.

The Law

The laws of the Republic of Singapore shall govern these terms and conditions and the courts of the Republic of Singapore shall have jurisdiction over any disputes between us and you in respect of these terms and conditions and the use of this website.